Leads live in inboxes, spreadsheets, and three half-used tools. Nobody sees the full path from inquiry to invoice — so jobs stall in the gaps between people.
What changes
Every inquiry lands in one CRM with a clear stage and an owner.
Pipeline stages match how you actually sell — not a generic template nobody opens.
You own the contact database and the CRM account. THP builds and operates the structure.
How it works
1
Map how you sell
We walk your real path — inquiry, quote, follow-up, booked, done, paid — and name where jobs disappear today.
2
Build the pipeline
Stages, required fields, owners, and automations get configured in your CRM so the next step is obvious.
3
Connect the inputs
Forms, calls, and ads feed the same pipeline. No more copy-paste into a spreadsheet after the fact.
Friday close-out
Your estimator finishes three quotes. One is in email. One is in a notes app. One is “I think I texted them.” Monday nobody knows which is hottest. The CRM buildout exists so that scene stops — every quote has a stage, an owner, and a next date.
What a messy pipeline costs
Add last month’s inquiries. Subtract booked jobs. The middle is not all “bad leads.” A chunk is good leads that lost their place in line because the system could not show who owed the next touch. If even a few of those would have booked, the cost of chaos is concrete — not abstract “we should get organized.”
Edge cases we plan for
You already have a CRM with years of contacts → we clean and stage what matters; we do not throw away history for a greenfield fantasy.
Two people sell the same lead → ownership rules and handoff stages are written so dual ownership does not mean dual neglect.
You sell differently by service line → pipelines can split without becoming a maze.
Mobile-heavy team → required fields stay short enough to finish from a truck cab.
What's included
Pipeline that matches the work
Stages named for your process — not vanity statuses that sit empty.
Ownership and handoffs
Each contact has a clear owner and a next action. Nothing sits in "nobody's job."
Clean intake
Web forms, missed calls, and manual entries write to the same fields so reporting stays honest.
Training for the people who use it
Short walkthrough for whoever touches leads daily — so the system does not die after week two.
Next step
Want the pipeline on a whiteboard first?
Thirty minutes. We sketch how leads move today — then show what one system would hold.
PROOF NEEDED: real testimonial (permission required)
Questions
Do I have to switch CRMs?+
Not always. If your current CRM can hold the pipeline cleanly, we configure it. If it cannot, we recommend a stack that can — and you still own the account and the data.
Who owns the CRM and contact data?+
You own your CRM account, phone number, domain, ad accounts, Google Business Profile, and contact database. THP configures and operates the build and retains the build IP. Your data is never held hostage.
How long does a buildout take?+
Most pipeline buildouts are measured in days after the audit, not months — because we configure against patterns we already know work, then adjust to your path.
Will my team actually use it?+
That is the real risk. We keep stages few, fields required only when they matter, and train the people who live in it. A CRM nobody opens is a failure — we design against that.