Reviews & Reputation
Managed Local Visibility: review asks fire after completed jobs — you own the profile.
What breaks today
Happy customers leave without leaving a review. Unhappy ones sometimes do. Your public reputation grows by accident — or not at all — while competitors look busier than they are.
What changes
- Every completed job can trigger a review ask on a sensible delay.
- Requests are polite, short, and easy to tap on a phone.
- You own your Google Business Profile and review presence. THP operates the request system.
How it works
- 1
Define "job done"
We pick the HighLevel stage or event that means the work is finished — not "maybe done."
- 2
Time the ask
A short delay, a clear message, and a direct link to the right profile.
- 3
Track who was asked
So you do not double-ping, and you can see whether the system is actually firing.
The job nobody reviewed
You finished the work. They were satisfied. Nobody asked for a review that week. Six months later a stranger on Google sees three old ratings and chooses the company with forty. Reviews & reputation is the HighLevel-triggered ask that happens every time — not when someone remembers.
Where this sits in Managed Local Visibility
Managed Local Visibility is not a ranking product. It is operated presence: a site that can capture, a review ask after real completed work, and Google Business Profile hygiene you own. The review layer is the ask — timed, polite, suppressible. We do not write fake reviews, buy stars, or promise map-pack positions. If a competitor bought their volume, that is their problem to explain — not a race we enter.
What a thin review profile costs
People use public ratings as a shortcut when they cannot tell vendors apart. If you are quieter online than competitors who are not better — only louder — you lose jobs you never hear about. Run your own arithmetic: missed asks last quarter times a conservative close rate on people who almost chose you. We will not invent a percentage for the pitch.
What we refuse
- Guaranteed star ratings or fabricated volume.
- Review gating that hides unhappy customers while amplifying happy ones as a dark pattern.
- Holding your Google Business Profile hostage. You own it. THP operates the request system.
Next step
Review asks sit inside Managed Local Visibility next to website capture. For the audit path, see how it works, book a free automation audit, or contact — (239) 310-4222.
Edge cases we plan for
- Multi-location businesses → the ask points at the right location profile.
- Warranty callbacks right after completion → delay windows avoid asking during a return visit.
- Customers who already left a review → we prefer not to nag; suppression where the platform allows detection.
- Team pride vs customer fatigue → one clear ask beats a drip of guilt messages.
- Thin recent job volume → we say so; automation cannot invent happy customers you did not serve.
What's included
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Automated review requests
SMS and/or email after completion — channel based on consent and what customers actually open.
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Right-profile links
Google Business Profile or other review destinations you choose — no scavenger hunt.
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Suppression rules
Disputed jobs, open complaints, or do-not-ask tags skip the sequence.
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Light reporting
Who was asked, who clicked — enough to know the machine is working.
Want to see when the ask would fire?
Thirty minutes. We pick your "job done" moment — then show the request path.
Questions
Can you guarantee five-star reviews?
No. We increase the chance that happy customers are asked. We do not write fake reviews or buy ratings.
Who owns the Google Business Profile?
You own your Google Business Profile, domain, phone number, ad accounts, and contact database. THP operates the review-request system and retains the build IP.
What if a customer had a bad experience?
Suppression rules exist for a reason. We would rather miss an ask than send a review link into an open dispute.
Do review requests need SMS consent?
Yes where SMS is used. We respect opt-in rules; email can carry the ask when text is not allowed.
Ready to ask for reviews on purpose?
Book a call. We wire the trigger and the message to your real completion flow.