Happy customers leave without leaving a review. Unhappy ones sometimes do. Your public reputation grows by accident — or not at all — while competitors look busier than they are.
What changes
Every completed job can trigger a review ask on a sensible delay.
Requests are polite, short, and easy to tap on a phone.
You own your Google Business Profile and review presence. THP operates the request system.
How it works
1
Define "job done"
We pick the CRM stage or event that means the work is finished — not "maybe done."
2
Time the ask
A short delay, a clear message, and a direct link to the right profile.
3
Track who was asked
So you do not double-ping, and you can see whether the system is actually firing.
The job nobody reviewed
You finished the work. They were happy enough to smile at the truck. Nobody asked for a review that week. Six months later a stranger on Google sees three old ratings and chooses the company with forty. Reviews & reputation is the ask that happens every time — not when someone remembers.
What a thin review profile costs
People use public ratings as a shortcut when they cannot tell vendors apart. If you are quieter online than competitors who are not better — only louder — you lose jobs you never hear about. The arithmetic is ugly and real: missed asks compound into a quieter profile every quiet month.
Edge cases we plan for
Multi-location businesses → the ask points at the right location profile.
Warranty callbacks right after completion → delay windows avoid asking during a return visit.
Customers who already left a review → we prefer not to nag; suppression where the platform allows detection.
Team pride vs customer fatigue → one clear ask beats a drip of guilt messages.
What's included
Automated review requests
SMS and/or email after completion — channel based on consent and what customers actually open.
Right-profile links
Google Business Profile or other review destinations you choose — no scavenger hunt.
Suppression rules
Disputed jobs, open complaints, or do-not-ask tags skip the sequence.
Light reporting
Who was asked, who clicked — enough to know the machine is working.
Next step
Want to see when the ask would fire?
Thirty minutes. We pick your "job done" moment — then show the request path.
PROOF NEEDED: real testimonial (permission required)
Questions
Can you guarantee five-star reviews?+
No. We increase the chance that happy customers are asked. We do not write fake reviews or buy ratings.
Who owns the Google Business Profile?+
You own your Google Business Profile, domain, phone number, ad accounts, and contact database. THP operates the review-request system and retains the build IP.
What if a customer had a bad experience?+
Suppression rules exist for a reason. We would rather miss an ask than send a review link into an open dispute.
Do review requests need SMS consent?+
Yes where SMS is used. We respect opt-in rules; email can carry the ask when text is not allowed.